Delivery & returns

Delivery

Delivery areas

Deliveries are currently available in Metropolitan France, Belgium, and Germany.

The available delivery areas, shipping costs, and estimated delivery times are indicated at the time of order, before validating your cart.

Order processing

Lumière d’Armor creations are carefully prepared in small batches.

Orders are generally processed within 24 to 48 business hours, excluding weekends and public holidays, after payment validation.

When new collections are launched or during periods of high activity, this timeframe may be slightly extended.

Delivery times

Delivery times vary depending on the destination, the selected carrier, and the time of year.

For reference:

  • Metropolitan France: 3 to 5 business days
  • Belgium and Germany: times indicated at checkout depending on the available carrier

You will receive a confirmation email with a tracking number as soon as your package is shipped.

Shipping costs

Shipping costs are calculated based on the destination, the weight of the package, and the chosen delivery method.

For reference:

  • Metropolitan France: starting from €4.90

The final costs are displayed in your cart before order confirmation.

Packaging

Each creation is carefully protected to ensure delivery in the best possible condition.

Candles, melts, wax ornaments, and gift sets are packed with care, using recycled or recyclable materials whenever possible, in accordance with Lumière d’Armor's commitments.

Returns and refunds

Right of withdrawal

In accordance with the legislation applicable to distance selling, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide any justification. The consumer may exercise this right without incurring any costs other than any potential return shipping fees.

Return conditions

To be accepted, returned products must be:

  • in their original packaging;
  • unused;
  • undamaged;
  • complete;
  • in perfect condition for resale.

Return procedure

Before any return, please notify us of your request via our Contact page.

After receiving your request, we will provide you with the return instructions and the address to use.

Return shipping costs are the responsibility of the customer, unless there was an error in order processing or the product was received damaged.

After receipt and inspection of the returned products, the refund will be issued to the payment method used for the order.

The refund will be processed within a maximum of 14 days after receipt of your withdrawal request, subject to the return of the products or proof of their shipment. In principle, the professional has 14 days to process the refund after being informed of the withdrawal.

Damaged or defective products

If you receive a damaged or defective product, please contact us upon receipt via our Contact page, specifying your order number and attaching photos of the package and the affected product.

After reviewing your request, we will offer you a suitable solution: replacement, refund, or another arrangement agreed upon together.

Need help?

For any questions regarding your order, delivery, or a return, you can write to us via our Contact page.

We will take the time to answer you carefully.